Returns Policy

We understand things happen and we are committed to working closely with you and our suppliers, should you not be 100% satisfied with your purchase. Education is at the core of what we do at Bobbie Charles and we are committed to ensuring you get the most out of your products.

Please get in contact with us ASAP if you have any product queries either before, during or after your product purchase - the only silly question is the one that is not asked! You can reach us via email or by phoning 0420 960 650 during clinic trading hours.

Store credits, exchanges and refunds will be offered depending on the individual situation and at the Clinic Owner’s discretion. All return shipping costs will be incurred by the customer unless otherwise instructed.  

To view our Frequently Asked Questions (FAQs) about
our Returns Policy, please visit our 
FAQ page.